REFUND AND DEFERRAL POLICY

Run Madtown does not offer refunds or deferrals, as we offer all runners the opportunity to transfer their registration another person or to change their distance. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration.

When registering you will be asked to confirm that you accept the no refund policy. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration.

Change Your Race Distance

 

On or before April 9

  • There are no additional fees associated with online changes before 11:59pm on April 9, unless the race distance you are changing to costs more than your original registration fee.
  • Registrants moving to a shorter distance race do not receive a refund of the price differential.

How to Change Your Race Distance in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer Event."
  • Choose "Start Transfer." Follow the instructions and complete your registration.

 

Bib Exchange

(Selling your registration to another runner)

On or Before May 10 at 11:59 PM

  • $15 fee paid by the original registrant
  • Original registrants are responsible for finding their own buyer and is charged the exchange fee when they enact the exchange online.

How to Start a Bib Exchange in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Runner."
  • Enter the new registrant's First Name, Last Name and E-mail Address. Then click "Transfer as a Gift."
  • You'll be asked to complete payment for the transfer fee to complete your portion of the transfer.
  • MAKE SURE to let the new registrant know that they'll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed

Edit My Registration

You may edit your personal information, shirt size, etc in RunSignUp until May 10 at 11:59 PM.

 

How to Edit Your Registration in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • Choose the option that applies to what you'd like to do along the top. (Choose Add-On for changing your shirt size.)
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